DI Announces Augmented Reality Pilot Program to Transportation Industry
Design Interactive (DI) is officially offering an augmented reality pilot program to the transportation industry. The pilot program allows trucking, air and rail enterprises, including original equipment manufacturers, vendors, fleets and dealers, to evaluate DI’s AUGMENTOR™ as part of fleet maintenance operations. The goal of the program is to assist enterprises in identifying use cases for which augmented reality provides the highest return on investment and create a roadmap to adoption of this technology.
Augmented reality adoption rates have been increasing in 2018, particularly in the manufacturing and retail/warehousing sectors with logistics accounting for 24% of headset sales. The most common features have been the use of remote collaboration, or “see what I see” solutions, and pick by vision. Remote collaboration allows an expert at a laptop to directly speak with a field technician while sharing content and accessing the head-mounted display camera on the field technician. Pick by vision allows a warehouse worker to receive pick and pack instructions through the head mounted display and use the device as a bar code scanner. Adoption is expected to continue to rise this year as enterprises develop business cases around the use of this technology and plan for enterprise-wide implementation in 2019.
AUGMENTOR™ is an augmented reality troubleshooting application that guides a technician through the diagnostic process. It turns any technician or operator into an expert by helping them efficiently select the most effective repair for the problem. Experts, including maintenance leadership and learning and development managers, can author content and share it across the enterprise so all technicians can consume the content in a standardized manner.
Each pilot program will be individually crafted to meet the unique needs of each enterprise. The program includes three phases: Onboarding, Execution and Adoption Roadmapping. DI works with clients to craft the specifics of each phase, being sensitive to the impact on operations and the time commitment of your personnel.
Phase 1: Onboarding
Our experts will work with your team to craft a pilot to meet your enterprise needs. It starts by determining the goal of the pilot and evaluating opportunities to use AUGMENTOR™ and selecting the best use case for testing. We will help you craft the team and select the facilities that will participate in the evaluation and permit the best chances of success. A key component of the onboarding process is to set objectives and key performance metrics to evaluate the technology. This includes objective metrics (eg. mean time to repair, mean time between faults) and subjective metrics, including willingness of technicians to use the technology or likelihood of recommending to other personnel or facilities. This phase also includes an introduction to AUGMENTOR™, the Microsoft HoloLens and training for the hardware and software. Our customer success team works directly with clients at the start of onboarding to make the evaluation process as effective as possible.
Phase 2: Execution
The team is now using AUGMENTOR™ as prescribed from the plan created during the onboarding phase. DI’s customer success team remotely supports users during standard business hours, making sure the hardware and software perform to pilot expectation. The DI team performs recurring check-ins with the team toenable continuous progress evaluation against goals and capture any feedback, lessons learned or best practices to date. At the midpoint of the execution phase, all stakeholders will be brought together to summarize progress and make any changes necessary to get the full value of the pilot.
Phase 3: Adoption Roadmapping
Following use of AUGMENTOR™, DI’s success team gathers stakeholders back together for a final pilot wrap up. DI will interview all stakeholders including the end users of AUGMENTOR™, facility management and leadership and capture all feedback and lessons learned. A summary of the key performance metrics will be used to evaluate the success of AUGMENTOR™. Finally, all parties will collaborate on a roadmap that supports future adoption, providing all the technical and process details necessary for adoption and potential expansion.
Design Interactive has been optimizing human performance at ludicrous speed since 1998. We develop innovative, engaging augmented and virtual reality training solutions and create biosignatures of human emotion, cognition and physical state that empower consumers. To learn more about how we can leverage technology to improve your business processes, contact us here.